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Terms Of Service
IT IS ONLY WHEN WE HAVE DESPATCHED THE GOODS TO YOU THAT WE HAVE A BINDING CONTRACT. PLEASE NOTE THAT ULTIMATE STORAGE UTILISE THE SECURE MERCHANT CREDIT CARD SERVICES OF PROTX. ALL PAYMENTS ARE PROCESSED ENTIRELY AND SECURELY BY PROTX. PROTX IS OWNED AND OPERATED BY SAGE.
PROTX are the UK's largest independent Payment Service Provider and operate secure payment services for all major acquiring banks to facilitate secure online transactions, including: Lloyds TSB Cardnet, Bank of Scotland, Barclays Merchant Services, HSBC, NatWest Streamline, American Express, and Diners. Please note that all transactions once placed are DEFERRED PAYMENT status, that means that Ultimate Storage Ltd will only actually take the payment for any goods once they are ready for dispatch. Only once any goods ordered have been processed and cleared by the workshop and marked for dispatch will any payment actually be taken.
We have the right to refuse at our discretion to supply any goods ordered by you.
Description of Goods/Warranty and Liability
Although we warrant that the goods will, at the time of delivery, correspond to the description given by us all products we sell are of a technical nature and it is not practical to publish detailed specifications of all the products. All images, descriptive matter, specifications and advertising are for the sole purpose of giving an approximate description of the goods. Full details are available from the original manufacturer’s brochures & websites. Except where the Customer is dealing as a consumer (as defined in the Unfair Contract Terms Act 1977, section 12) all other warranties, conditions or terms relating to fitness for purpose, merchantability or conditions of the goods whether implied by Statute, Common Law or otherwise are excluded and the Customer warrants that the Customer is satisfied as to the Suitability of the Goods for the Customer's purpose. Goods are not sold on a trial basis. All technical issues in relation to the working suitability of any product should be checked direct with the manufacturer prior to making any purchase from Ultimate Storage Ltd.
If you buy goods which have no published technical specifications, it is your responsibility to establish the suitability of the goods for your intended purpose.
Typographical Errors
In the event that a product is listed at an incorrect price due to a typographical error or error in pricing information from our suppliers, we shall have the right to refuse or cancel any orders based on the incorrect price whether or not the order has been confirmed.
Product Images / Specifications
Whilst we endeavour to ensure all images and specifications are correct at the time of publication, they do vary. As such we can accept no responsibility for incorrect images/information. If however you spot a mistake with an image or with a products specification please let us know.
Payment Method
This is a UK & Ireland only website. Orders will be accepted from residents to any UK or Ireland delivery, paid for with credit cards only either directly or via PayPal. On the order you must provide us with your exact address and telephone number that your credit card issuer has on file for you. Your order will only be processed once authorisation of your credit card has been properly received.
Availability of Goods
All products are subject to availability and may be withdrawn at any time. However it is our policy to contact you if a product is out of stock and if you do not wish to proceed with the order or for any reason we cannot supply the product we will arrange for the order to be cancelled.
We offer an extended range of products which are obtained directly from our suppliers. These products are subject to suppliers’ stock availability and delivery dates made by the suppliers’ own delivery services. It is our policy to contact you to explain the stock and delivery situation with these products. Again if you do not wish to proceed with the order, we will arrange for it to be cancelled.
Quoted ExpertsInStorage.com Website UK Stock Figures
Please note that all stock figures quoted on ExpertsInStorage.com refer to not only stock actually on our shelves in Bracknell UK, but also the actual stock that has been ordered and processed by our suppliers in Taiwan or is actually in transit from Taipei. Our website stock figures are automatically updated as soon as our suppliers in Taiwan authorise the shipment of goods from Taiwan. ExpertsInStorage.com normally have weekly / fortnightly shipments by air from Taiwan, therefore there can be a delay in processing your order at peak times or when any of our Taiwan suppliers are closed for national holidays etc. The Chinese New Year is one example of this, when Taiwan comapnies close for at least a week for the national holiday. If your requirement is urgent we would suggest that you contact our office on our normal contact telephone numbers to check UK stock levels prior to making your order. ExpertsInStorage.com will use its best endeavours to contact you should for any reason we anticipate a delay of over 5 working days from receipt of your order for any goods from ExpertsInStorage.com.
Delivery
Whilst every reasonable effort shall be made to keep any delivery date, time of delivery shall not be of the essence and we shall not be liable for any losses, costs, damages or expenses incurred by the Customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date.
Unless otherwise agreed we may deliver by installments.
Should the Customer request for the delivery to be by instalments a further agreed carriage charge will be applicable.
Failure by the Customer to pay for any installment or delivery when due shall entitle us to withhold further deliveries and the Customer shall be liable for any costs incurred by the Supplier relating to such Goods which the Supplier is then entitled to withhold.
Delivery of the Goods shall be made to the Customer's address and the Customer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery.
Time Limitations for Notification of claims
Damaged in Transit
As internal damage cannot always be identified on delivery, the Customer must sign the drivers manifest as “unchecked”. Should any damage be identified on opening the package, Ultimate Storage Limited must be advised within 24 hours of the exact damage. It is imperative that the Customer does not dispose of any of the packaging, as this will be required to affect a claim against the carrier. The claim will be handled by Ultimate Storage Limited, and an arrangement will be made to collect the damaged goods and replacements will be sent.
We cannot accept any claims for damage if the above time scales are not followed.
Shortages
It is the Customers responsibility to sign for the correct number of packages that are delivered, the Customer is required to check that the number of packages delivered equal the number of packages on the delivery drivers manifest/consignment note. Any shortages must be noted on the drivers manifest and it is the Customers responsibility to thereafter notify us within 24 hours of delivery.
Should the Customer be missing an item but has signed for the correct number of packages. The Customer must notify us within 24 hours of delivery. The Customer will be requested to provide us with a copy of the invoice as well. The matter will be investigated and the Customer will be informed of the decision.
Incorrect Goods
It is the Customers responsibility to notify us of any incorrect goods supplied within 48 hours of delivery. If the items are not as ordered, the Customer must not open the manufacturers packaging or use the item. The Customer will also be required to provide further information on what was received i.e we may require the manufactures part codes and a full description of what has been received. Should there be any extenuating circumstances that has prohibeted the the Customer to remain within the specified time frame, resolution will be by mutual decision.
Non-Deliveries
We will not accept liability for goods lost in transit unless we are notified within 5 days from the expected delivery date. This will be the date advised on the Customers automated despatch note which is emailed to the Customer once the items have left our warehouse.
We shall accept no liability for shortages, non-deliveries, incorrect goods and goods damaged on delivery outside the reported timescales. Except when extenuating circumstances have prevented notification within the reported timescale. The extenuating circumstances must be by mutual agreement.
Product Guarantees
All products supplied are covered by the terms and conditions of the Original Manufacturers Guarantee for a period of 12 months or longer if relevant, this is in addition to the consumers statutory rights.
Cancellation of Orders
Orders cancelled after dispatch of the goods will be subject to credit only once the items are returned to us and receipted back into our Warehouse. If the items are accepted, opened and used the Distance Selling Regulations will apply. In all instances, goods must be returned as new, with no blemish, defect or parts missing, neither must the outer manufacturer packaging show any damage or be defaced in anyway. Should the items/packaging show any damage or be incomplete and defaced in any manner a 25% fee will apply, this will automatically be deducted from the credit issued.
Items no longer required (Not applicable for Faulty Goods)
If you are not totally satisfied with your purchase, you can return it within 7 days from receiving the goods for a refund provided it is in pristine condition in its original box and packaging.
The Customer will be responsible for the safe return of the goods. Goods must be returned “as new” or in the same condition that they were received in. There should be no damage, all parts, items should be returned, all packaging must be included and the manufacturer packaging must not be defaced in manner.
We cannot accept the return of opened software packages or consumable items (e.g. ink cartridges, paper), you will need to contact the manufacturer directly in these instances.
The Customer cannot return items that are not under the cover of a Returns Number (RA). The RA request must be completed online at www.ExpertsInStorage.com. Only once the RA has been authorised, do we accept that the item(s) may be returned. The RA number must be clearly marked on the outer packaging only and not on the manufacturer packaging. Any item returned not under the cover of an RA number will be rejected and returned to you. We do not refund carriage charges applied to the initial order and neither do we pay for the cost of returning the items to us.
If you wish to return any product within 7 calendar days of purchase from www.ExpertsInStorage.com, subject to our standard terms of service please contact us using our standard contact form, stating your original order no, product details, serial numbers and the reason for the return. Our customer service department will then contact you either by telephone or email with a Returns Authorisation number and details on where to return the goods.
Please do not return any goods without a Returns Authorisation number. Any goods returned without prio authorisation will be signed for by www.ExpertsInStorage.com and stored in our warehouse. If we can establish the details of the sender www.ExpertsInStorage.com will use reasonable efforts to make contact to establish collection of the goods from our premises. Any goods returned without authorisation will be stored at our warehouse for a maximum period of 14 days. After this period all goods will be destroyed or dispossed of. No refund or exchange of any kind will be made under these circumstances and www.ExpertsInStorage.com accepts no responsibility for any goods returned without a www.ExpertsInStorage.com Returns Authorisation Number.
Only complete products will be accepted. Therefore ensure that all additional enclosures, such as manuals, free software, cables etc are all returned. Adequate packaging must be used to return the goods. Adequate packaging constitutes that the item is wrapped securely and then placed inside a box in order for the item to return to us with no internal or external damage. Items that are not securely wrapped and received, will be returned in the same manner.
Even if we sign for the goods as being delivered to Ultimate Storage Ltd, we reserve the right to reject and item(s) once they have been fully inspected that do not meet the criteria laid out above.
A restocking fee of up to 25% of the original invoice value may be levied on item(s) returned after 7 days of the goods being delivered.
Faulty Goods
If you think that the product you have purchased is faulty or incompatible with your computer system we may refer you to the manufacturer, due to their extensive knowledge of their product. If the manufacturer agrees that the product is faulty, in most cases they will be able to authorise a replacement/repair of the product direct to you. This does not affect your statutory rights.
A restocking fee of up to 25% is charged on returns, which prove to be non-defective. It is therefore imperative that you have made contact with the manufacturer first. The restocking fee is non-negotiable. In all instances when contacting a Manufacturer you must retain the reference code that you are given. Any product returned without a reference code from the manufacturer will be subject to the full 25% restocking fee. No goods will be accepted for refund after 30 days from date of delivery under any circumstances.
Opened software shall not be accepted for credit or exchange. If any discs are found to be faulty you may be asked to contact the manufacturer directly. We are unable to offer a repair, exchange or replacement service directly for faulty software media.
Firmware Upgrades & Related Issues : Some manufacturers offer firmware upgrades for their products. These upgrades are available directly from the manufacturers website. We do not offer any firmware download service nor do we offer any in house firmware upgrade service. All firmware upgrades are done at the customers own risk and any resultant damage or loss of use of the product however caused must be resolved directly with the manufacturer. We offer no in house services for any firmware related issue. When a fault is notified to us we will endeavor to establish if the fault is firmware related. If we feel the fault is indeed firmware related we will direct you to the manufacturer for you to deal directly. We have no access to the actual firmware code located on any of our products and as such only the manufacturer can assist with firmware related issues. Please contact the manufacturer directly with as much detail as possible with relation to your problem, or also try the accessing any of the manufacturers support forums or FAQ's if available. Please be aware that firmware related issues can take time for the manufacturer to establish the cause and then the appropriate fix also has to pass quality control. Please be patient during this process.
Faulty Goods - Return Procedure
If it is established that your goods are faulty and need to be returned for repair then the following Returns procedure[s] needs to be followed ;
1. If your goods are faulty within 30 days of original delivery date :- Please contact us via the help desk section of your account and request an RMA number. You may be contacted to establish the exact nature of the fault and and any other information once we have received your RMA request. RMA numbers issued by Ultimate Storage Ltd will be the only one accepted for the return of faulty equipment. Ultimate Storage Ltd will arrange for the collection of the faulty goods from your location*. [*Please note that this is only applicable for UK Mainland address customers. All customers whose address is outside of the UK Mainland will be required to return the goods to Ultimate Storage Ltd at their cost.] Please ensue that you use either the original manufactures packaging or alternative suitable packaging for the faulty goods to be returned without getting damaged, Ultimate Storage Ltd accepts no responsibility under any circumstances for any equipment that is damaged in any way whilst being returned. Any equipment that is found to be damaged once unpacked will be returned un-repaired. In most cases we are able to offer a repair service from our UK workshop, however in some instances we may either need to order parts or return parts to the manufacturer for repair. In these cases there can be a delay in the return of repaired goods to the customer. Once repaired Ultimate Storage Ltd will arrange for the return of the goods to the customer*. [*Please note that this is only applicable for UK Mainland address customers. All customers whose address is outside of the UK Mainland will be required to arrange for the collection of the goods from Ultimate Storage Ltd at their cost.] We aim to have all goods returned to the customer within 25 working days from receipt, however this is a guideline only and actual return times can vary.
2. If your goods are faulty after 30 days of original delivery date :- Please contact us via the help desk section of your account and request an RMA number. You may be contacted to establish the exact nature of the fault and and any other information once we have received your RMA request. RMA numbers issued by Ultimate Storage Ltd will be the only one accepted for the return of faulty equipment. It is then your responsibility to arrange the return of the faulty goods to Ultimate Storage Ltd. RMA numbers are valid for 7 days from date of issue. Please ensue that you use either the original manufactures packaging or alternative suitable packaging for the faulty goods to be returned without getting damaged, Ultimate Storage Ltd accepts no responsibility under any circumstances for any equipment that is damaged in any way whilst being returned. Any equipment that is found to be damaged once unpacked will be returned un-repaired. In most cases we are able to offer a repair service from our UK workshop, however in some instances we may either need to order parts or return parts to the manufacturer for repair. In these cases there can be a delay in the return of repaired goods to the customer. Once repaired Ultimate Storage Ltd will arrange for the return of the goods to the customer*. [*Please note that this is only applicable for UK Mainland address customers. All customers whose address is outside of the UK Mainland will be required to arrange for the collection of the goods from Ultimate Storage Ltd at their cost.] We aim to have all goods returned to the customer within 25 working days from receipt, however this is a guideline only and actual return times can vary.
3. Please note that all reported faults must be confirmed as hardware related issues by the manufacturer before any RMA will be issued by Ultimate Storage Ltd. Ultimate Storage Ltd will require all email communication details be forwarded in order for us to ensure that suitable replacement parts are supplied by the manufacturer in order to perform a suitable repair of the faulty equipment. No RMA number will be issued by Ultimate Storage Ltd for reported faulty equipment unless the fault is a confirmed hardware related issue by the manufacturer. Please note that we offer no repair or upgrade service for any firmware related issues or problems. [Please see the section above Firmware Upgrades & Related Issues for more information on firmware faults]
IMPORTANT NOTICE :
Ultimate Storage Ltd accepts no responsibility for the retention, recovery or backup of data on any equipment returned for repair. Under no circumstances will Ultimate Storage Ltd offer any data related services. Therefore please ensure that all data is removed or backed up prior to any equipment being returned for repair. It is very likely indeed that all data will be deleted or removed and your equipment will be returned to you in its factory default configuration. Please ensure that you have an adequate backup and recovery procedure in place. Ultimate Storage Ltd does not offer any data recovery, data retention or data backup services under any circumstances. Ultimate Storage is not responsible under any circumstance for the data held on any equipment. The Ultimate Storage Ltd repair service is for the actual hardware only and excludes all data.
Dead on Arrival (DOA)
If a product fails within the manufacturer’s DOA period, a replacement product may be offered to you, or we will arrange for collection and express repair.
Refunds
If for any reason you are issued with a refund, please note the following,
* All refunds will be issued to the same payment method as on the original order.
* When a refund is processed, you will receive an email notification.
* A refund will usually reach your credit card account within 4 working days after it being processed, please allow up to 10 working days for it to be credited. We do however reserve the right to refund you within 30 days of the return.
* Goods returned within the manufacturer’s DOA period, will be refunded in full including the original carriage charge. If the goods are found not to be faulty or they have been damaged by miss-use, they will be returned to you and no refund will be issued.
The relevant manufacturer will process all offers of "Money Back" guarantees or "Refunds" after a period of 7 days from delivery and you should contact them directly to arrange return and refund. Ultimate Storage offers no direct "Money Back" guarantee or "Refunds" under any circumstance after a period of 7 days from delivery. All sales are final after this period.
Liability
Except as may be implied by law and except in the case of death or personal injury where the Customer is dealing as a consumer, in the event of any breach of these Terms and Conditions by us the remedies to you shall be limited to damages which shall in no circumstances exceed the price of the Goods and we shall under no circumstances be liable for any indirect, incidental or consequential damages
Force Majeure
We will not be under any liability whatsoever in the event that we are prevented or delayed from supplying or making delivery of any Goods by any reason or cause beyond our control.
No Waiver
Our failure to insist upon strict performance of any provision of these Terms and Conditions shall not be deemed to be a waiver of our rights or remedies in respect of any present or future default of the Customer in performance or compliance with any of these Terms and Conditions.
Severability
In the event that any or any part of these Terms and Conditions shall be determined invalid, unlawful or unenforceable to any extent such term, condition or provision shall be severed from the remaining Terms and Conditions, which shall continue to be valid and enforceable to the fullest extent permitted by law.
These Terms and Condition shall be construed in accordance with English Law.
