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Hard Disk Drive Errors / Failed Hard Disk Drive

ExpertsInStorage.com will replace any hard drive within 30 days of shipment, that has either failed or shows excessive S.M.A.R.T. errors. After this time period ExpertsInStorage.com strongly advise you to contact the disk drive manufacturers directly should you have to seek a replacement hard drive, due to excessive smart errors or drive failure. The process of drive replacement is exactly the same for you as it is for us after this 30 day time period. Therefore the fact that you have returned the drive to us, and then we have returned it to the drive manufacturer simply means additional delay in a working drive being returned to you. Details on how to exchange / seek a repair of your hard drive can be found below.

Please note that smart drive errors does not automatically mean a drive failure. Further information on the 'S.M.A.R.T." system ;

The most basic information that SMART provides is the SMART status. It provides only two values: "threshold not exceeded" and "threshold exceeded". Often these are represented as "drive OK" or "drive fail" respectively. A "threshold exceeded" value is intended to indicate that there is a relatively high probability that the drive will not be able to honour its specification in the future – that is, the drive is "about to fail". The predicted failure may be catastrophic or may be something as subtle as the inability to write to certain sectors, or perhaps slower performance than the manufacturer's declared minimum.

The SMART status does not necessarily indicate the drive's past or present reliability. If a drive has already failed catastrophically, the SMART status may be inaccessible. Alternatively, if a drive has experienced problems in the past, but the sensors no longer detect such problems, the SMART status may, depending on the manufacturer's programming, suggest that the drive is now sound.

The inability to read some sectors is not always an indication that a drive is about to fail. One way that unreadable sectors may be created, even when the drive is functioning within specification, is through a sudden power failure while the drive is writing. In order to prevent this problem, modern hard drives will always finish writing at least the current sector immediately after the power fails (typically using rotational energy from the disk). Also, even if the physical disk is damaged at one location, such that a certain sector is unreadable, the disk may be able to use spare space to replace the bad area, so that the sector can be overwritten.[9]

More detail on the health of the drive may be obtained by examining the SMART Attributes. SMART Attributes were included in some drafts of the ATA standard, but were removed before the standard became final. The meaning and interpretation of the attributes varies between manufacturers, and are sometimes considered a trade secret for one manufacturer or another. Attributes are further discussed below.[10]

Drives with SMART may optionally support a number of 'logs'. The error log records information about the most recent errors that the drive has reported back to the host computer. Examining this log may help one to determine whether computer problems are disk-related or caused by something else.

A drive supporting SMART may optionally support a number of self-test or maintenance routines, and the results of the tests are kept in the self-test log. The self-test routines may be used to detect any unreadable sectors on the disk, so that they may be restored from back-up sources (for example, from other disks in a RAID). This helps to reduce the risk of incurring permanent loss of data.

How To Contact The HDD Manufacturers

Please select your drive manufacturer and follow the onscreen instructions...

Hitachi Hard Drives
Samsung Hard Drives - Please complete an ExpertsInStorage Help Desk support ticket for further information.
Seagate Hard Drives
Western Digital Hard Drives

Please note that no manufacturer will offer any assistance in the recovery of data. Please create an ExpertsInStorage Help Desk support ticket if you require any further assistance or information.